<%@page contentType="text/html" language="java" import="com.compuvest.web.*" pageEncoding="UTF-8"%>
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<%@ taglib uri="/WEB-INF/tld/head.tld" prefix="head" %>
<%@ taglib uri="/WEB-INF/tld/bottom.tld" prefix="bottom" %>

<jsp:useBean id="sb" class="MySQL" scope="application"/>
<jsp:useBean id="basket" class="Basket" scope="session"/>
<html>
<%@include file="/incl/head.html" %>

<body onload="sw();">

<table style='height:100%;'>

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<head:show />

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<%@include file="incl/menu.jsp" %>
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<br/>
<div class=cstitle>Shipping</div><br/>

<div class=pr>
 <center>If you need to track your order or have questions about tracking your package, please visit the
 <a href="<%= application.getInitParameter("info") + "Tracking.jsp" %>" style="text-decoration:none;color:blue;">Tracking</a> section.
 </center>
</div><br/>

<div class=xd><a class=xbt name=t2 href="#t2" onclick="sha('a2');"><b style='color:blue;'>&#8226;</b> What are the shipping options and <font color=red>Cut-Off times</font>?</a></div>
<div id=a2 style="display:none;">
<fieldset>
 <div class=cadr3>We ship our products from our warehouses in the United States, using <b>UPS</b> as our main delivery  carrier.
  <b>USPS</b> is used primarily for military APO and FPO addresses. We ship 98% of our daily orders on the same day.
   <font color=#bb0000>However we do not offer the Same Day Delivery</font>. Here are the shipping services offered:
  <ol style="list-style-type:upper-alpha;">
  <li/><b>Next day</b> - cut off time 2 P.M. Pacific Time:
   <ol>
   <li/>Next Day Air (Guaranteed by 10:30 am)
   <li/>Next Day Air Early A.M.(Guaranteed by 8:30 am), if available in your area.
   <li/>Next Day Air Saver (Guaranteed by the end of the day)
   <li/>Saturday delivery by noon, if available in your area (for orders shipped on Friday specifically for Saturday delivery)
   </ol>
  <li/><b>Second day air</b> - cut off time 2 P.M. Pacific Time
   <ol>
   <li/>Second Day Air (Guaranteed by the end of the second business day)
   <li/>Second Day Air A.M. (Guaranteed by noon of the second business day)
   </ol>
  <li/><b>3-day select</b> (Guaranteed within 3 business days) - cut off time 2 P.M. Pacific Time
  <li/><b>Ground</b> - cut off time 4.30 P.M. Pacific Time. Please note that Ground residential delivery is not guaranteed
   within a certain time frame.
  </ol>
  <b>If you need the product to be shipped later than specified Cut-Off times, please contact CompuVest customer service
  for special arrangments.</b><br/><br/>
  We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in
  "Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery
  based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you
  if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special
  arrangements.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t3 href="#t3" onclick="sha('a3');"><b style='color:blue;'>&#8226;</b> Will everything I ordered <font color=red>ship together</font>?</a></div>
<div id=a3 style="display:none;">
<fieldset>
 <div class=cadr3>Not necessarily. In order to provide the fastest (on time) service we may ship products from different
  warehouses. Sometimes the products are available in one location, and not another. We try to coordinate the shipments so
  that our customers get everything on time. There is no effect on customer's shipping charges. This is a part of our
  customer satisfaction program.<br/><br/>
  If, for some reason, you need separate orders to be combined, or need all items shipped together, please contact our
  <a href="mailto:OrderStatus@compuvest.com" style="text-decoration:none;color:blue;">Customer Service.</a>
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t4 href="#t4" onclick="sha('a4');"><b style='color:blue;'>&#8226;</b> Can I <font color=red>pick up my</font> order?</a></div>
<div id=a4 style="display:none;">
<fieldset>
 <div class=cadr3>Unfortunately, we are not able to provide this service at this time. This option is only available for
  local contracted companies. All other orders must be shipped from the warehouse.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t5 href="#t5" onclick="sha('a5');"><b style='color:blue;'>&#8226;</b> Do you <font color=red>ship internationally</font>?</a></div>
<div id=a5 style="display:none;">
<fieldset>
 <div class=cadr3>Yes. Compuvest is proud to serve customers from around the world and welcomes international orders.
  Please visit the <a href="<%= application.getInitParameter("info") + "International.jsp" %>" target="_blank">International Customers</a>
  section for more details.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t6 href="#t6" onclick="sha('a6');"><b style='color:blue;'>&#8226;</b> I need to know the <font color=red>shipping cost</font> before placing the order</a></div>
<div id=a6 style="display:none;">
<fieldset>
 <div class=cadr3><b>You will know exactly how much the shipping will cost before placing the order.</b>
  In order to calculate the shipping cost before placing an order, add an item to the shopping cart, then click on
  "View Cart." From there you can either continue to the checkout or use the shipping calculator. To use the
  <b>shipping calculator</b>, choose the country of destination, enter the zip or postal code, and press the "Update"
  button. You will see <b>the list of all available shipping methods and rates</b> for the code you have entered.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t7 href="#t7" onclick="sha('a7');"><b style='color:blue;'>&#8226;</b> Why is my <font color=red>order delayed</font>?</a></div>
<div id=a7 style="display:none;">
<fieldset>
 <div class=cadr3>Please determine, whether your order has been shipped using the
  <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a>
  page.
  <p/>1. <b>If tracking information is available</b> on the
  <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a>
  page, call the carrier with the tracking number to determine the location of your package. Once the carrier has picked
  up the package, travel time is out of our control. If you suspect the package was lost or delivered to the wrong address,
  please email our
  <a href="mailto:OrderProblem@compuvest.com?subject=My package is lost&body=Dear CompuVest, my package has been lost.%0d%0aMy Order Confirmation Number:%0d%0aDescription of what happened:%0d%0aDate Discovered:%0d " style="text-decoration:none;color:blue;">Customer Service</a>
  to get the fastest response.
  <p/>2. <b>If tracking information is not available </b>on the
  <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a>
  page, check:
  <ul>
  <li/>If you allowed at least one business day for CompuVest to process your order
  <li/>If you allowed another business day for the tracking information to be uploaded on CompuVest web site
  <li/>If your order was delayed due to billing address not matching with the credit card information (our customer service
   contacts customers within one business day in those cases)
  <li/>If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping address
   to your credit card company
  <li/>If information provided on the order was incomplete (invalid address, phone number, email address, invalid card
   number)
  <li/>If you did not meet order processing and shipping
   <a style="cursor:pointer;text-decoration:none;color:blue;" onclick="sha('a2');">Cut-Off</a>
   time (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
  <li/>If you placed an order during a busy holiday season where in general one day delay is expected
  <li/>If items are in CompuVest stock
  </ul>
  If you still need help please email our
  <a href="mailto:OrderStatus@compuvest.com?subject=Tracking information is not available for my order&body=Dear CompuVest, Tracking information is not available on your web site for my order. I expected it to be shipped by now. Please investigate the problem.%0d%0aMy Order Confirmation Number:%0d%0aDate the order was placed:%0d%0a" style="text-decoration:none;color:blue;">Customer Service</a>
  to get the fastest response.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t10 href="#t10" onclick="sha('a10');"><b style='color:blue;'>&#8226;</b> I was <font color=red>unable to accept the delivery</font>, what do I do?</a></div>
<div id=a10 style="display:none;">
<fieldset>
 <div class=cadr3>If you were unable to accept the package and it was returned to CompuVest due to action, inaction or
  absence of the recipient, CompuVest will issue a refund less shipping charges and restocking fees (according to our
  return policy) after the product is returned to inventory. You will need to place an order again to get the product.<br/><br/>
  If you believe a shipment was returned to CompuVest due to an error on our part or the part of our carrier, please email
  CompuVest <a href="mailto:OrderProblem@compuvest.com?subject=My package was returned to CompuVest, and it is not my fault&body=Dear CompuVest, My package was returned to CompuVest, and it is not my falt. Please correct the problem.%0d%0aMy Order Confirmation Number:%0d%0aTracking number(s):%0d%0aDescription of what happened:%0d%0aDate Discovered:%0d " style="text-decoration:none;color:blue;">Customer Service</a>
  as soon as possible for fastest service.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t8 href="#t8" onclick="sha('a8');"><b style='color:blue;'>&#8226;</b> <font color=red>Cannot find an answer</font> on this page?</a></div>
<div id=a8 style="display:none;">
<fieldset>
 <div class=cadr3>Please help us to make this site better. Email our
  <a href="mailto:info@compuvest.com?subject=I cannot find an answer on CompuVest web site&body=Dear CompuVest, I am not able to find an answer on CompuVest web site, please help.%0d%0aMy Order Confirmation Number (if available):%0d%0aProblem Description:%0d " style="text-decoration:none;color:blue;">Customer Service</a>
  with the question and we will respond to you promptly. If we think the question will help customers like you, we will
  publish the answer on the web site.
 </div>
</fieldset><br/><br/>
</div>

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<%@ include file="../incl/tracking.incl" %>
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